Orders / Accounts

• How can I track my order?
• Can I cancel or change my order?
• Can my account and data be closed and deleted?
• How do I create a Japan Imports Now account?
• Why don’t I see my order under my Japan Imports Now account?
• My item arrived damaged, what do I do?

Shipping / Delivery

• When will my order arrive?
• Can I schedule, hold, or expedite the delivery of my order?
• Can I ship to multiple addresses?
• What About Failed Deliveries & Returned Packages?
• My tracking information says that my package is delivered, but I don’t see it?
• When will my order arrive?
• Current shipping times
• Shipping costs

Gifts

• Will the gift recipient receive tracking information?
• Will the gift recipient see the order value?
• Can I update a gift recipient’s address?

Returns

• Can I return items?
• Do you allow product exchanges?

Payments + Refunds

• When will I be charged for my Japan Imports Now order?
• Where do I enter my coupon code/store credit?
• Why did my order fail?
• I forgot to apply my coupon! Can you help?
• Which items are taxed?

For more about Returns and Refunds, please refer here.